JIBU QUIZ
Bible quiz · Help Center

Billing and restore help

Understand what you can buy, how purchases unlock in the app, and how to restore or fix billing issues.

What you can buy

  • - Premium (monthly) — subscription with extra benefits (see the in-app Premium screen for current details).
  • - Party category packs — one-time purchases for extra party-game categories.
  • - Emote packs — optional one-time purchases where offered in your region.

How purchases work

  • - Apple or Google processes the payment; the app then unlocks the right features for your account.
  • - Your purchases stay linked to the same store account you used to buy them.
  • - If something is missing after a reinstall or new phone, use Restore purchases on the Premium or billing screen.

Restore purchases

Use restore if:

  • - You reinstalled the app
  • - You changed devices
  • - Purchase completed but entitlement is missing

Checklist:

  1. Sign into the correct app account
  2. Ensure you are on the same store account used to purchase
  3. Run restore from premium/billing screen
  4. Relaunch app and verify entitlement

Common billing problems

"I paid but premium is still locked"

  1. Confirm signed-in app account
  2. Run restore purchases
  3. Relaunch app

"Restore found nothing"

  1. Confirm same Google Play / App Store account
  2. Confirm product is still active/owned
  3. Retry on stable network

"Purchase failed/cancelled"

  • - Cancellations do not unlock entitlements
  • - Retry purchase and confirm payment method

What to send support

  • - Platform (Android/iOS)
  • - App version
  • - The product or subscription name shown on your App Store or Google Play receipt
  • - Purchase/restore time
  • - Screenshot of purchase status/error